Welcome to Mad Robot Miniatures

Shipping & Returns

As we continue our efforts to give the best deal possible, these policies are subject to change, without advance notice.

Inside the United States All orders in the U.S. that are under 13oz. will now ship via 1st Class Mail, including delivery confirmation. The total for your order will be accessible in your shopping cart before you make your purchase. All orders in the U.S. that are over 13oz. will ship via Priority Mail. All orders sent to an APO address receive a 15% discount.
Insurance or special accommodations are always available upon request for an extra charge.

Outside the United States All international orders ship via 1st Class International Mail. Cost is based on weight and current US Postal Service rates.

The total for your order will be accessible in your shopping cart before your make your purchase.

As of March 2018 things have picked up to the point that there is now roughly a 2-3 week window before I will get to an order. Orders over $100 will have an extra day or two added to that. I am including this info here so you can plan appropriately for your projects.

Refunds will be given out at the sole discretion of Mad Robot Miniatures Inc. Cancelled orders may be subject to restocking fees if I've already starting casting them. These fees will be determined by the size of the order and can range from 10-20%. Any and all refunds will be given out MINUS PAYPAL FEES. Usually they only amount to a few dollars but they are not refundable to me, hence they are not refundable to you.

LOST ORDERS: If your order is lost in transit by the postal service, we will work with you to achieve the best outcome possible. This is handled on a case by case basis but one thing that stays the same is the shipping. We will not refund shipping on any order, only the cost of the items themselves. Once that order has shipped, the shipping costs have been used and they are NOT REFUNDABLE.

**NOTE** New USPS pricing has gone on up international shipping.

**Due to the poor state of local postal services, we do not ship to China, Ukraine, the Russian Federation, and Singapore. Orders placed from those locations will be refunded minus a 10% service fee**

Your order will be sent to the address associated with your PayPal account. If it isn't up to date and your order gets returned to us, you will have to pay additional shipping fees to have it re-sent to the correct address. Orders that are not claimed and re-sent within 30 days of receipt are returned to stock.

If you place multiple orders, we will no longer combine those into one order. Please plan out your orders before you place them and make one complete order. If you forget something, send us an email and we'll send you a PayPal invoice. Don't just place another order and expect us to take care of it, that will result in two separate orders and they will be handled as such.

**NOTE** As of 1/1/21, we are no longer shipping orders to the UK, due to the Brxit changes requiring VAT collections. If you want an order sent to the UK, we suggest contacting a surrogate service here in the US

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