Welcome to Mad Robot Miniatures

Shipping & Returns

As we continue our efforts to give the best deal possible, these policies are subject to change, without advance notice.

Inside the United States All orders in the U.S. that are under 13oz. will now ship via 1st Class Mail, including delivery confirmation. The total for your order will be accessible in your shopping cart before you make your purchase. All orders in the U.S. that are over 13oz. will ship via Priority Mail, cost is $6.50. All orders sent to an APO address receive a 15% discount.
Insurance or special accommodations are always available upon request for an extra charge.

Outside the United States All international orders ship via 1st Class International Mail. Cost is based on weight and current US Postal Service rates.

The total for your order will be accessible in your shopping cart before your make your purchase.

As of March 2018 things have picked up to the point that there is now roughly a 10-14 day window before I will get to an order.  Orders over $100 will have an extra day or two added to that.  I am including this info here so you can plan appropriately for your projects.

Refunds will be given out at the sole discretion of Mad Robot Miniatures Inc.  Cancelled orders may be subject to restocking fees.  These fees will be determined by the size of the order and can range from 10-20%. Also, to reflect PayPal's updated policies, we will not refund PayPal fees that are charged to us from the transaction.

**NOTE** New USPS pricing has gone on up international shipping.

**We do not sell to China or the Russian Federation. Orders placed from those locations will be refunded minus a 10% service fee**

Your order will be sent to the address associated with your PayPal account. If it isn't up to date and your order gets returned to us, you will have to pay additional shipping fees to have it re-sent to the correct address.  Orders that are not claimed and re-sent within 30 days of receipt are returned to stock.

If you place multiple orders, we will no longer combine those into one order.  Please plan out your orders before you place them and make one complete order.  If you forget something, send us an email and we'll send you a PayPal invoice.  Don't just place another order and expect us to take care of it, that will result in two separate orders and they will be handled as such.

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