Welcome to Mad Robot Miniatures

Shipping & Returns

As we continue our efforts to give the best deal possible, these policies are subject to change, without advance notice.

Inside the United States All orders in the U.S. that are under 16oz. will now ship via 1st Class Mail, including delivery confirmation. The total for your order will be accessible in your shopping cart before you make your purchase. All orders in the U.S. that are over 16oz. will ship via Priority Mail. All orders sent to an APO address receive a 15% discount.
Insurance or special accommodations are always available upon request for an extra charge.

Outside the United States All international orders ship via 1st Class International Mail. Cost is based on weight and current US Postal Service rates.

The total for your order will be accessible in your shopping cart before your make your purchase.

As of 2019, things have picked up to the point that there is now a permanent 3-4 week delay before I will get to an order. That means that if you order on a Monday, it might be 3-4 weeks until I even start to cast your order. Once I start it, it usually takes a day or so to complete and then it is set aside for shipping. Orders over $100 will have an extra day or two added to that. Major holidays may also delay things by a few days.

Refunds will be given out at the sole discretion of Mad Robot Miniatures Inc. Cancelled orders may be subject to restocking fees if I've already starting casting them. These fees will be determined by the size of the order and can range from 10-20%. Any and all refunds will be given out MINUS PAYPAL FEES. Usually they only amount to a few dollars but they are not refundable to me, hence they are not refundable to you.

LOST ORDERS: If your order is lost in transit by the postal service, we will work with you to achieve the best outcome possible. This is handled on a case by case basis but one thing that stays the same is the shipping. We will not refund shipping on any order, only the cost of the items themselves. Once that order has shipped, the shipping costs have been used and they are NOT REFUNDABLE.

**Due to the poor state of local postal services, we do not ship to China, Ukraine, Hong Kong, Russian Federation, North and South Korea, Thailand, and Singapore. Orders placed from those locations will be refunded minus a 10% service fee**

As of  7/1/21, the EU is requiring extra VAT to be collected on incoming packages form the US.  That means you will more than likely have to pay that extra tax BEFORE you can receive your order.  Please be aware of this and contact your local mail carrier with questions.  Mad Robot will not be responsible for extra taxes or import fees imposed by your country or government.

Your order will be sent to the address associated with your PayPal account. If it isn't up to date and your order gets returned to us, you will have to pay additional shipping fees to have it re-sent to the correct address. Orders that are not claimed and re-sent within 30 days of receipt are returned to stock.

If you place multiple orders, we will no longer combine those into one order. Please plan out your orders before you place them and make one complete order. If you forget something, send us an email and we'll send you a PayPal invoice. Don't just place another order and expect us to take care of it, that will result in two separate orders and they will be handled as such.

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