Welcome to Mad Robot Miniatures

Wheres My Stuff

Mad Robot Miniatures is a one man operation and, because of that, I must wear many hats.  With rare exceptions orders are cast and shipped in the order in which they are received.  It's important for folks to understand that most orders are cast as they are received. That process usually only takes about 24 hours.  We do not maintain a huge amount of stock on hand. 

Normally, orders received Friday, Saturday, and Sunday are sent out on Monday.  Monday and Tuesday goes out Wednesday.  Wednesday and Thursday orders go out Friday, and then the cycle begins anew once again.  If I get an unexpectedly large number of orders in any given period, it will probably cause delays of a day or so.  When I generate a shipping label, the customer will receive an automated email stating a package has shipped.  Please keep in mind that a few days may still pass before you see any update to the status of the package on the USPS website.  This is because I am only taking packages to the post office 3 times a week.

My reason for explaining this is to make customers aware of the reasons behind some perceived delays that they may not understand and to alleviate any fears that something may have gone wrong.  I think the system I have in place is pretty good and my hope/goal is that you will be pleased with what you purchase...even if it does arrive a few days later than expected.

As of May 2017 things have picked up to the point that there is now a permanent 5-7 day window before I will get to an order.  That means that if you order on a Monday, I will start working on the order by Thursday or Friday and it will be ready to ship that following Monday.  Orders over $100 will have an extra day or two added to that.  I am including this info here so you can plan appropriately for your projects.


-Steve
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