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Mad Robot Miniatures is a one man operation and, because of that, I must wear many hats. It's important for folks to understand that everything is cast to order. I keep no stock on hand, apart from some tanks kits.
Most orders will ship within a week of being placed. After placing an order you can contact me anytime you like to check on the status of your order. Please include the 5 digit order number and the last name on the order.If you have special circumstances that require a faster turnaround on your order, just send me an email. I can't guarantee it will result in getting your stuff any faster but it never hurts to ask. I will do my very best to accommodate people.
Shipping happens twice a week, on Tuesdays and Fridays. When an order is shipped, an automated email is sent telling you about the status change to "shipped". Always check your spam and junk folders for emails as ours seem to end up there for some reason. US tracking info is available upon request, just shoot me an email.
I am including this info here so you can plan appropriately for your projects. I am always just an email away if you have questions.
