Welcome to Mad Robot Miniatures

Wheres My Stuff

Mad Robot Miniatures is a one man operation and, because of that, I must wear many hats.  It's important for folks to understand that evreything is cast to order. I keep no stock on hand, apart from thesome tanks kits.  As of 2019, things have picked up to the point that there is now a permanent 3-4 week delay before I will get to an order. That means that if you order on a Monday, it might be 3-4 weeks until I even start to cast your order. Once I start it, it usually takes a day or so to complete and then it is set aside for shipping. Orders over $100 will have an extra day or two added to that.  Major holidays may also delay things by a few days.

2021 has been very good for Mad Robot so far and as a result, I have had to make some choices about the website.  Moving forward, the site will be open for the first 3 weeks of a month and closed for the 4th week.  It will continue on like that...open 3 week, closed 1 week.  I will post the re-open dates on the front page of the website and make them known on our Facebook page as well. Due to so many orders coming in that are larger than normal, the 3-4 week minimum wait already being pushed into 5-7 weeks.  Most important thing you can do to help, as a customer, is to order kindly.  That means instead of placing an order for $260, place an order for $130, wait a few weeks and then place another $130 order.  You will not lose out on anything and it will allow my sys tem to work more efficiently.

Here is the bottom line...I cannot explain the reality of waiting on an order any clearer than I do no.  I make no attempt to hide it but I also do not apologize for it.  This is always going to just be me doing what I love, by myself, and if it means people have to wait for orders, so be it.  If you aren't prepared to wait, think twice about ordering. After placing an order you can contact me anytime you like to check on the status of your order.  Please include the 4 digit order number and the last name on the order.

Shipping happens twice a week, on Tuesdays and Fridays. When an order is shipped, an automated email is sent telling you about the the status change to "shipped". International orders can find tracking info in the PayPal transaction. US tracking info is available upon request, just shoot me an email.

I am including this info here so you can plan appropriately for your projects. I am always just an email away if you have questions.


-Steve
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