Welcome to Mad Robot Miniatures

Customer Rewards Program FAQ
 
What is the Customer Rewards Program? 
To thank you all for your support and to offer future incentives to you we would like to give something back.  Our Customer Rewards Program is as simple as it sounds; while shopping at Mad Robot Miniatures, you will earn points for the money you spend.   Once earned, you'll be able to use those points to pay for future purchases at Mad Robot Miniatures.

The Customer Rewards Program began on Friday, November 22, 2013 . All purchases made after that date will earn points.
 
How does the Program work? 
When an order is placed, the total amount of the order will be used to calculate the amount of points earned. After the sale, these points are added to your Shopping Points account as pending points.  All pending points are listed in your Side Cart and will stay there until approved/confirmed by Mad Robot.
  • Once any pending points have been approved, they will be released and your account will be credited with the value of those points, ready for you to spend on whatever you want.
  • Reward points do not expire and can be accumulated until you decide to use them.
  • You must login to your account in order to view the status of your points.
  • During the checkout procces you'll be able to pay for your order with your points balance.
 
Points and Values
Currently, for every $1.00 spent at Mad Robot Miniatures, you'll earn 10 points. Each point is worth $.01 off a future purchase.
For example:
          Product Cost:  $100
          Value of Points Earned:  $10
 
Redeeming Shopping Points 
If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Mad Robot Miniatures.
During the checkout proccess, on the same page that you select a payment method, there will be a box to select if you wish to use your points, as well as information on the total amount of points available. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
 
Minimum Points Required
Currently, a minimum balance of 500 points ($5) is required before you can redeem them.
 
Minimum Purchase Amount Required
Currently, no Minimum Purchase Amount required to redeem your points.
 
Maximum Points Redeemptions allowed per order
Currently, there is no maximum amount of points you can redeem per order, so save for that big prize.
 
Will I earn points for shipping fees?
No.
When calculating the amount of points earned, shipping fees are excluded.
 
Will I earn points for tax fees?
No.
When calculating the amount of points earned, taxes are excluded.
 
Will I earn points for discounted products?
Yes.
When calculating the amount of points earned. All items which their price have been discounted are included, points will be awared to the discount price value.  
 
Will I earn points when purchases paid with points?
No.
 
Products Restrictions
Reward points cannot be applied towards pre-orders or Roll Calls.
 

Conditions of Use

  • Shopping Points are only available to registered Mad Robot customers.
  • Shopping Points Reward can only be collected and used with online purchases and are only validated by Mad Robot Miniatures.
  • Points are non-refundable and can't be transferred between customers.
  • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
  • Shopping Points will not be refunded for any cancelled order.
  • When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the total cost of your purchase.
  • When calculating the amount of points earned, shipping fees and taxes are excluded.
 
When Problems Occur 
For any queries regarding our Customer Rewards Program, please  contact us. Make sure you provide as much information as possible in the message.
 
Please note, we reserve the right to make changes to this policy at any time without prior notice or liability, so please visit this page often.
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